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Frequently Asked Questions
Do you have any questions? We have answers!
How Quickly Can You Answer My Question?
We answer messages and emails in the order they are received and respond promptly. We mostly reply within 24 hours of receiving a message or email.
Can I Change My Shipping Address After My Order Has Been Placed?
Once an order is placed, our warehouse quickly packs and ships your order, so it's only sometimes possible to process address change requests. If you notice an error, Please email us ASAP with your name and order Number so we can correct to your package before it departs.
There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
How Long Is The Processing Period?
Order processing times are 1-2 business day after the day you placed your order.
Will My Order Come In One Package?
Depending on the size of your order, you may receive separate packages that may arrive 1~2 business days apart.